Today, I wanted a minty mud-pie shake. In fact, one of my favorite shakes is the green-minty-sugary ice-milk shakes made by McDonalds during March for St. Patrick day. However, in the past two years, when I am downtown, I will get a quick bite to eat. Yes, I understand the harbinger of doom that fast food places embody. Nevertheless, these places provide me with instant gratification that I sometimes succumb to–it fulfills a momentary desire.
Nor am I, necessarily looking for something healthy or “imaginatively healthy” meal such as the chicken grill sandwich or salad. No, when I go into McDonalds and Wendy’s I am going there to sin and treat myself. I know the next day I will have to workout an extra hour or two on the treadmill, but I am willing to suffer that consequence. Anyway, to return to my point at hand, I went to McDonalds on our local pedestrian mall here in Denver called interestingly enough The Sixteenth Mall, which is closest to the state capital, mall shuttle, and my credit union, In fact, it is right next store to my credit union.
Needless to say, the aroma of grease, fast food, and french-fries wafted in the air. So, I went in, but only on the mission for a minty-mud-pie Shrek shake. Did have they any? Meaning was the shake machine working? No! Normally, I would have order something and go-on my merry way. Not this time, I asked for the manager, expressed my dissatisfaction, and asked for the owner’s name, phone number, and email address.
Why? Because–for this particular McDonalds– over the past two years–this has been a regular occurrence, whether it is a special promotion shake for a movie or special event such as St. Patrick’s Day the machine is almost certainly not working. It does not matter what time of day, the product is unavailable. So, I reported my frustration, I did not ask for a refund–nor scream at the top of my lungs because this was not service issue by the staff, but of its franchise owner. And, after viewing the news report of the Taco Bell in Manhattan, I figured I should straight to the top, after I registered my complaint with the manager. After all, those on the front lines are as prepared as those who are providing support.
We have seen many examples of this, lack of proper support and of materials, haven’t we? Anywhere from poor strategic planning to providing flak jackets and armored vehicle for the troops to the lack of mud-pie ice cream shake machines not working. And, as a whole, I guess what my real complaint is that, this is becoming systematic, whether in business or government, and it is taking away the better part of our culture-at-large. In so being that, poor planning and taking short-cuts is no way to run a business or no way to risk our troops lives on a daily basis. In the end, it cheats us our liberty, our choices, and our opportunities to do better.
But, I say with a heavy sigh, it’s just another day in paradise–what do we truly have to worry about, eh?